RETURN POLICY

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Last updated: 29-09-2025

At TURNLOOPS, we take pride in the quality of our rugs and want you to be fully satisfied. If for any reason you are unhappy with your purchase, this Return & Refund Policy explains your rights and how to request a return or refund.

Returns & Exchanges
  • You have 14 days from the date your order is delivered to request a return or exchange.
  • To be eligible, the product must be in the same condition as you received it — unused, with all original tags, packaging, and accessories.
  • Custom or personalized rugs (those made according to your specifications) are not eligible for return unless we made a manufacturing error.
  • Products damaged in transit must be reported within 48 hours of receipt with supporting photos for evaluation.
How to Request a Return or Exchange
  • Email us at support@turnloops.com with your order number, product name, and reason for return.
  • We’ll review your request and, if approved, send you a Return Merchandise Authorization (RMA) along with return instructions.
  • Ship the item back to us using a trackable courier. You are responsible for return shipping charges (unless the return is due to our error).
  • Once we receive and inspect the product, we’ll notify you of the approval or rejection of your refund or exchange request.
Refunds & Processing
  • If your return is approved, refunds will be processed to the original payment method within 7–10 business days.
  • Shipping charges (original and return) are non-refundable, unless the return is a result of our error.
  • We reserve the right to reduce the refund if the item is returned damaged beyond normal wear or missing parts.
Restocking Fees
  • For non-defective returns, a restocking fee of 10% may apply.
  • The fee helps cover inspection, repackaging, and restocking costs.
Damaged or Incorrect Items
  • If you receive a defective, damaged or wrong item, contact us within 48 hours with clear images.
  • We will arrange a replacement or full refund, including all shipping charges.
Shipping & Packaging
  • Returns should be packaged securely in original packaging where possible.
  • We recommend using a trackable shipping service — TURNLOOPS is not responsible for items lost in transit during returns.
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